FAQs
1. What types of women’s clothing do you offer?
We offer a wide range of women’s apparel, including Midi Dress, Maxi Dress, Jeans,Tops designed to suit various styles and occasions.
2. How do I choose the right size?
Each product page includes a detailed size chart to help you select the perfect fit. If you need further assistance, feel free to contact our support team at support@arketfashion.com.
3. Do you offer free shipping?
Yes! We provide free shipping on all orders within the Sweden.
4. How long does delivery take?
Orders are typically processed within 1 to 3 business days, and delivery usually takes 8 to 12 business days within the Sweden.
5. Can I change my delivery address after placing an order?
Please contact us at support@arketfashion.com or call +46844683399 within 24 hours of placing your order. Changes cannot be made once the order is in transit.
6. What is your return policy?
We accept returns for unused items in original condition within 30 days of receipt. Please contact us for return instructions.
7. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods.
8. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Tracking becomes active within 24 hours.
9. What should I do if my item arrives damaged?
If your product arrives damaged, email us immediately at support@arketfashion.com with clear photos of the damage for a replacement or refund.
10. Do you ship internationally?
Currently, we ship within the Netherlands only. International shipping may be available in the future.
11. How can I contact customer support?
You can reach our support team via email at support@arketfashion.com or by phone at +46844683399, Monday–Friday, 9 AM to 5 PM CET.
12. Are your products ethically made?
Yes, we are committed to ethical manufacturing practices and work only with suppliers who follow fair labor standards.
13. What materials are used in your clothing?
We use high-quality materials like cotton, linen, wool, and blended fabrics, all selected for comfort, durability, and performance.
14. Can I cancel my order after placing it?
Orders can be cancelled within 24 hours of placement by contacting customer support. After that, cancellations may not be possible.
15. Do you offer gift cards?
Yes, gift cards will be available soon. Please check our website for updates.
16. How do I care for my clothing?
Care instructions are provided on each product label and product page. Follow them to preserve the quality and lifespan of your clothing.
17. Can I exchange an item?
Yes, we accept exchanges due to sizing issues or defective products. Contact our team for instructions.
18. Is it safe to shop on your website?
Absolutely. Our website uses secure encryption technology to protect your personal and payment information.
19. Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
20. What if I receive the wrong item?
If you receive the wrong item, contact us right away with your order details and photos, and we will resolve the issue promptly.
Contact Information
Arket Fashion is a trade name of H & M Hennes & Mauritz GBC AB, which is registered in the Sweden.
Head Office: Mäster Samuelsgatan 46A, 111 57 Stockholm, Sweden
📧 Email: support@arketfashion.com
📞 Phone: +46844683399
Company VAT number: SE556070171501
Corporate registry number: 556070-1715
🕘 Business Hours:
Monday to Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1)
Closed on weekends and public holidays.